Returns and Refunds

At reduce-weight.in, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices.

The Returns Policy offers you the option to return or exchange items purchased on reduce-weight.in in the unlikely event that any product you received from us is Damage Product / Incorrect Size, Colour, Flavour mismatch.
Note: In case of a Exchange / replacement / refund, the customer will have to self ship the return to our Address.

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Returns Procedure

Please contact us by EMail / Phone to initiate a return within 2 days of receipt of the product.

Conditions for Return

  • Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
  • Products should be unused
  • Products should be returned in their original packaging along with original price tags, labels, instruction sheets and invoices and should not be broken or tampered with.
  • If after you open the packaging, you discover that the item is damaged, you can return the product to us within 2 days of receipt of the product.
  • If the product has a gift associated with it, the gift has to be returned along with the product in original condition
  • For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied.
  • We do not accept exchange requests for free items and items listed under Outer Nutrition Category.
  • In case of online refund, it will be credited to the same account where the transaction has been made by the buyer.
  • If you opt for having the money transferred to any other account please include all bank details required to initiate the transfer in your request.
  • Any Fees / Charges / Cost / Deductions from banks involved in the return or transaction shall be deducted from the refund amount.
  • Orders processed by EMI / Installment / Part Payment are only eligible for replacement / exchange.
  • It may take up to 7-10 working days for the respective banks to process the refund.
  • Please get in touch with the banks directly in case of any delays after confirmation of refunds by reduce-weight.in.

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Replacement / Exchange Procedure

If you choose to exchange the item for reasons of Damage Product / Incorrect Size, Colour, Flavour mismatch, you will be provided with a replacement of the item, free of cost*. However an exchange is subject to availability of the item in our stock.

*Conditions for Replacement / Exchange

  • Products should be unused
  • Products should be returned in their original packaging along with original price tags, labels, instruction sheets and invoices and should not be broken or tampered with.
  • Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
  • If there is a Damage Product / Incorrect Size, Colour, Flavour mismatch, replacement is possible.
  • If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement within 2 days of receipt of the product.
  • Please contact us by email / Phone for initiating the replacement and send us the images / snapshots of the damaged product. Once our customer service receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
  • Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.

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Important Notes

  • In cases or exchange where product is returned to origin, if customer has paid online, the product will be reshipped once more.
  • If it is returned to origin the second time, the product will neither be reshipped nor refunded.
  • In case shipments get untraceable / lost, a new shipment will be initiated, but with a few days delay.

 

Our Addresses

Navjeevan

8-1-402/172, Tolichowki
Hyderabad – 500008
Andhra Pradesh, India

 

E-Mail us at

[icon icon=icon-envelope size=18px color=#000 ]: info@reduce-weight.in

Call Our Help-desk

[icon icon=icon-phone size=18px color=#000 ]: +91 75694 33133

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