Q. How do I obtain a refund for my product?
A. All sales are final. We issue refunds only in the following instances:
You did not receive your product.
You did not receive the exact product you ordered.
Your product was received in significantly damaged condition.
Contact us if you require a refund for the reasons listed above. If you received your product, you may be required to return it to us before a refund is issued.
Q. How long does it take to get a refund?
A. Generally, refunds can take up to two weeks to process. All refunds have to be verified for authenticity and must be submitted to our accounting department for processing.
Q. I received a product different from the one I ordered.
A. Contact us at our e-mail address.
Q. My product was not in the condition as described in the listing. What do I do?
A. All of our products are in best condition when shipped. Before our products are listed online, they go through a cursory examination and are classified accordingly.
While we make every effort to keep our products accurate, occasionally a product may be in a lesser condition than described due to inventory handling. Products may also suffer some deterioration of condition during shipping. If you are dissatisfied with the condition of your product, contact us.
Q. When will my package arrive?
A. We ship most of our products using India Post Service. We use aramax for priority products shippments. Products ordered Sunday – Thursday are shipped within 24-48 hours of your order. Products ordered on Friday and Saturday are not shipped until the following Monday. The average delivery time from the time the product is shipped is 2-8 days
While this is the average delivery time, delivery can take longer of the Postal Service has heavy volume, if the Postal Service has trouble verifying your address, or other issues. Therefore please allow up to three weeks for your product to arrive. If your product has not arrived within this time, please contact us.
Q. I have a delivery confirmation number, but when I try to look up the delivery status of my package it is undelivered?
A. Check first with your Post Office to see if they can find out what happened to the package. Please note that we have no additional information about the status of your package once it is presented to the Postal Service.
If your Post Office is not able to locate the package, contact us.
Q. How do I change my shipping address?
A. You will need to login to “my account” section on the site where you placed your order to change your shipping or billing address. If you have already placed an order and want the address changed after the order is placed, you will need to cancel the order, update your address on the site, and then resubmit your order. For security reasons, and to help protect you from credit card fraud, we cannot send items to addresses other than those provided to us at the time of order payment, and we cannot change addresses on the order after the order is placed and shipment is initiated.
Q. Is local pick-up available for products?
A. Yes we do offer local pick-up of our products.
Q. Is local delivery available for products?
A. Yes we offer local delivery of our products.
Q. Do you offer international shipping?
A. Sorry, at this time we do not offer international shipping.